In my second day of duty in GMALL. I met this staff named Arnel. I observed his designs were cool. he has the expertise on how to pour the bubbled milk in the coffee. This group catches the customers satisfaction as a result they got the loyalty of their regular customers. In the afternoon I was assigned in Roxas outlet My first enter wasn't so good. The Office in Charge notion of Monitoring and Evaluation might be negative, but that was explained to them clearly . I suggest if its okay that our aim is not to ruin them but to appraise them.