In the morning I was so amazed when the two customers (Japanese) bought us cakes, for Ma'am July and Sir Jhomes were two slices of Belgian Cakes and one Cookies and Cream cake for me. How generous they were .
The taste were so good and delicious . We asked permission to the customers if it's okay to take pictures with them and they allowed us. I enjoyed the stance.
In the afternoon , observing the crews of Roxas again and again i haven't heard them saying the lines of "have a great coffee experience".
Suggestions: The communication skills must be developed because that line might be short but it could be a way to have an interaction with customers and win their loyalty . It's a part of customer service.