Few customers have came in and out and yet the crews were productively working . They cleaned the area , checked the stocks and at the same time anticipating for the customers to be served.
I used to read magazines and newspapers without letting them now that I am observing their actions. Some have their initiatives while others were so lax. In the afternoon together with my co- intern Sheena we took a break at GMall and visited Marky. We have experienced on how the team of GMall served customers and that was excellent.
Suggestions: T.V must be off if there's no customers watching . One should have initiative to do that , regardless of what position he/she may have.